Contact Kenya Bet Scout
Kenya Bet Scout checks every paybill, licence number and offer term against each bookmaker’s own pages, but terms change often and bookmakers rarely announce it. When a reader spots something that no longer matches, that report is often the quickest way for the site to find out.
Email: partners@kenyabetscout.com
Reporting a mistake
A correction is easiest to check when the message includes:
- The bookmaker concerned and the page on Kenya Bet Scout where the mistake appears.
- What the page says and what it should say, for example a paybill number, a minimum deposit, a licence number or an offer’s rollover.
- A link to, or a screenshot of, the bookmaker’s own page showing the correct figure, with the date it was seen.
Every correction is checked against the bookmaker’s own site before anything changes, and the page then shows the new check date. Reports based only on another comparison site or a social media post are welcome as a lead, but they still need confirming on the bookmaker’s own pages.
What Kenya Bet Scout can’t help with
Kenya Bet Scout is not a bookmaker and does not hold anyone’s money, so it cannot help with a locked account, a missing deposit, a withdrawal that hasn’t arrived or a disputed bet. Those go to the bookmaker’s own support team first, and it is worth keeping the M-Pesa confirmation message and a screenshot of the bet or transaction history. Where a licensed bookmaker does not resolve a complaint, the next step is the Gambling Regulatory Authority.
Anyone worried about their own betting, or someone else’s, will find support lines and the self-exclusion process on the responsible gambling page.
Bookmakers and partners
Bookmakers can use the same address to point out an error or share updated terms. A bookmaker cannot pay to be listed, ranked or reviewed differently, and commission never changes a score.
Messages usually get a reply within two working days.